Cold Chain CampusHelp & Support
Cold Chain Campus is a cold chain management course with quizzes, flashcards, leaderboards and the Cold Chain Trail case-study game. Here are answers to common questions.
Still stuck? Email YOUR_SUPPORT_EMAIL with the email address you signed up with, and we'll get back to you within two business days.
Signing in
Which tab do I sign up with?
🎓 Student if you have a university .edu email: you get the game-style course, your school's leaderboard and school events. 💼 Professional for a work email. 👨🏫 Professor for faculty; it needs the faculty access code from your program administrator, and an administrator approves the account.
I never got the verification email
Check your spam or junk folder, and that you typed your email correctly. Signing in again sends a new link. School email systems sometimes delay outside mail by a few minutes.
I forgot my password
On the sign-in screen, type your email and tap Forgot password?. We'll email you a link to choose a new one.
It says my account is waiting for approval
Professor accounts, and student accounts from some schools, are approved by an organizer before they can start. The screen opens by itself once you're approved; you don't need to do anything else.
Progress and scores
Will my progress follow me to another device?
Yes. Your XP, course progress and case-study results are saved to your account, so sign in with the same email on any phone, tablet or computer.
Why is the next module locked?
In Student Mode, each module opens once you've finished the previous module's quiz and Final Jeopardy, at any score.
Does the app work offline?
You need an internet connection to load the course and save progress. If your connection drops for a moment, the app holds your progress and sends it when you're back online.
Deleting your account
You can delete your account and its data at any time, in the app or on the website:
- Sign in at Cold Chain Campus (or open the app).
- Tap your initial in the top-right corner.
- Tap Delete account…, enter your password, and tap Permanently delete my account.
This deletes your sign-in account, profile, XP, course progress, case-study results and leaderboard entries right away. It can't be undone. Points you already added to your school's total on the university leaderboard stay as part of an anonymous total.
Can't sign in? Email YOUR_SUPPORT_EMAIL from the address on your account and ask us to delete it. We'll do it within 30 days. See our Privacy Policy for details.